Abdullah Abdulghani & Bros. Co. (AAB), the distributor of Toyota and Lexus vehicles in Qatar, has said that it would continue its investment and leadership in after-sales sector. By understanding that quick turnaround time is of utmost importance to its customers, AAB opened a dedicated commercial vehicles workshop last year. The workshop is located in Building Number 33, opposite to the Main Service Center on Street 6.AAB’s dedicated commercial vehicles workshop is spread over an area of 3,000 square metres. The workshop is equipped with the state-of-the-art diagnostic tools, Toyota genuine parts and certified Toyota-trained technicians to meet the demand of prioritised service for the commercial vehicles such as buses, vans and pick-ups. Also, customers can carry-out their periodic maintenance as well as major repair at this workshop. “AAB always believes in customer’s voice and this Commercial Vehicles workshop is the result of their requests for an exclusive service center to cater to Commercial Vehicles. AAB supports their customers by providing them with alternate vehicles as per ministry of commerce and industrial guidelines and recommendations. AAB Commercial Workshop is expanding further by adding more working bays and washing facility inside the same premises to introduce the Express Lube plus service for commercial vehicle customers,” the company said. “AAB has always been a pioneer in providing maintenance packages to our valued customers. Maintenance contracts are a source of guaranteed pricing for the customers as they will not be affected due to fluctuation in pricing over the period of time. Companies going for 3 years maintenance contract can save up to 35% in their maintenance expenses.” The training of service advisors and technicians is the most important factor for the success of the after-sales service sector. AAB has a special training department that follows a consistent methodology according to the foundations set by Toyota Motor Corporation. All AAB’s service advisors and technicians are trained by professional Toyota trainers through regular routine training at AAB to further hone their skills. This helps the service team to keep them updated with the latest technologies and skills.The customer satisfaction has always been the focus of work for AAB, and the customer always continue to receive excellent services.
Qatar tribune