1. Notice and objection period
The member has two (2) working days from the date the membership account is activated to submit any objection or request relating to registration, company information, account activation, fees or the agreed scope of services.
The request must be submitted within this period to the platform's official email, stating the company name, the membership or invoice number, the reasons for the request and supporting documents.
2. Start of digital services
Once the membership account is activated, the member can access the digital services included in its subscription, which, depending on the plan, include:
- Access to tender notices.
- Viewing available information and opportunities.
- Receiving email alerts.
- Access to project data.
- Viewing requests for quotation.
- Using data on awarded companies.
- Using the available search, classification and digital tools.
The member acknowledges that activating the account and making the digital services available constitutes the start of performance of the agreed service.
3. No cancellation or refund after the period ends
After the two (2) working-day period from activation has passed, the member may not request cancellation of the subscription or a refund merely because it changed its mind, no longer wishes to continue, did not use the account, did not benefit from an opportunity, or did not obtain a tender, purchase order or contract.
Continued availability of the digital services throughout the subscription term is part of the platform's contractual obligation; the member's non-use of these services or failure to log in does not create an automatic right to a refund.
This period is the approved contractual notice period for reviewing cancellation requests and objections relating to membership activation and the scope of services.
4. Digital nature of the subscription
The member acknowledges that its subscription concerns digital and information services activated and made available electronically, and that the platform provides access to the information base, services and alerts according to the agreed plan.
Accordingly, the member's mere non-use of the account, failure to log in or failure to follow notifications is not a breach by the platform of its obligations and does not in itself constitute grounds for a refund after the specified period.
5. Legal exceptions
Nothing in this policy affects any mandatory rights or obligations under any applicable law. The refund exclusion does not apply where the law requires repayment, where a material breach by the operator of a fundamental contractual obligation is proven, or where a duplicate charge or proven payment error requires correction. Such cases are reviewed independently on the basis of the relevant documents and legal provisions.
6. Duplicate payments or billing errors
If it is proven that membership fees were charged twice for the same subscription, or a proven technical or banking error occurred, the case will be examined and appropriate corrective action taken in line with legal rules and the payment provider's procedures.
7. Expiry and renewal
Membership ends at the end of its term unless renewed. The member will not be charged automatic renewal fees unless it has given separate and explicit consent to automatic renewal, where available and legally permitted. The member may choose not to renew without any obligation to a new subscription.
This English version is a translation; in case of discrepancy the Arabic version prevails.