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At ECCO Gulf W.L.L, we specialize in Business Process Outsourcing (BPO) and customer service solutions. We’re proud to be 51% owned by Aamal Company Q.P.S.C and part of the global group Majorel. Our mission is to design, build, and deliver end-to-end Customer Experience (CX) for leading businesses in various industries.
With years of market experience, we bring expertise in tech-augmented front and back-office customer service, CX consultancy, and digital consumer engagement. Our innovative suite of digital solutions is tailored to meet each client’s unique needs.
For example, our proprietary tools have helped clients streamline customer service processes, improve digital engagement, and increase customer satisfaction. Whether it’s resolving issues quickly or providing seamless communication channels, ECCO Gulf delivers results that matter.
At ECCO Gulf, we believe in simplicity and trust. Our organization is built on these principles, along with being relentless, resourceful, and resilient. This unique drive allows us to adapt and thrive in a constantly changing market.
We also prioritize innovation. By leveraging cutting-edge technology, we create amazing customer experiences that clients value. For instance, our digital solutions combine data, talent, and technology to deliver real impact for our partners.
We aim to be our clients’ trusted partner in customer engagement. Creativity, excellence, and respect are the core values that guide us. These values ensure success for our clients and help us grow together as one team.
We don’t just deliver solutions—we leave organizations better equipped for the future. Whether it’s improving agility or increasing employee engagement, ECCO Gulf helps businesses adapt to a rapidly changing world.
Our employees are the backbone of ECCO Gulf. We carefully select passionate, skilled, and driven individuals who embody our company’s mission. Their dedication fosters a dynamic and thriving work environment.
For example, our teams have successfully implemented CX strategies that increased customer retention rates for clients. This is a testament to the passion and expertise of our workforce.
Over the years, ECCO Gulf has consistently emphasized customer satisfaction. We understand that meeting our clients’ needs is key to our success. Through relentless effort and elite performance, we’ve become a trusted partner for organizations across industries.